Terms & Conditions

You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that any information you provide is accurate and complete.

fansleads is a platform that helps businesses find and work with virtual assistants (“VAs”). We offer two ways to work with us: (a) a direct option, where you browse, message, and engage VAs directly; and (b) a managed option, where you tell us about your project and we do the work using our vetted VAs. We may modify, suspend, or discontinue any part of the Services at any time.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date. Notify us immediately of any unauthorized use of your account.

VAs are independent contractors and are not employees, partners, or agents of fansleads. For the direct option, fansleads acts only as a venue that connects clients and VAs; we are not a party to any agreement between them and are not responsible for the acts, omissions, work product, conduct, or performance of any user. You are solely responsible for evaluating and deciding whether to engage any VA or client.

You are responsible for your own compliance with all applicable laws, including tax, employment, and worker-classification laws, in connection with your use of the Services.

Certain features require payment. Prices and packages are described on our Packages page. Paid plans are arranged with us directly and invoiced outside the platform. We do not collect or store your payment card details, and nothing is charged automatically. Your plan is applied to your account once payment is received, and you can change or cancel it at any time by contacting us.

Unless expressly stated or required by law, payments are non refundable. This includes cases where you have already used part of a monthly allowance, such as publishing a job post or contacting a virtual assistant. You are responsible for any applicable taxes.

Where you choose a managed engagement, we agree the scope and the payment terms with you directly, and payment is handled outside the platform. The platform itself does not hold, escrow, or transfer money between clients and virtual assistants, and we do not process payments on their behalf. We will use commercially reasonable efforts to coordinate delivery, but we do not guarantee any specific outcome, result, or level of performance.

You agree not to:

• Violate any law or regulation, or infringe the rights of others;
• Post false, misleading, harmful, harassing, or unlawful content;
• Circumvent, disable, or interfere with the security or operation of the Services;
• Attempt to access accounts, data, or systems without authorization, or scrape or harvest data;
• Use the Services to transmit malware or to engage in fraudulent, deceptive, or abusive activity.

You retain ownership of the content you submit. You grant fansleads a worldwide, non-exclusive, royalty-free license to host, use, reproduce, and display your content solely as needed to operate and provide the Services. You represent that you have the necessary rights to your content and that it does not violate these Terms or any law.

The Services, including all software, text, graphics, logos, and design, are owned by fansleads or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Services.

The Services may rely on or link to third-party services. We are not responsible for third-party services, and your use of them may be subject to their own terms and policies.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY VA, CLIENT, OR OUTCOME WILL MEET YOUR EXPECTATIONS. WE MAKE NO GUARANTEE OF ANY RESULTS, INCOME, OR PERFORMANCE.

Verification badges shown on a profile mean only that we reviewed information a virtual assistant gave us in good faith at a point in time. An email or phone badge means the address or number was confirmed. An ID badge means a member of our team looked at an identity document. Badges are not a background check and are not a guarantee of identity, credentials, skills, or conduct. You remain responsible for your own hiring decisions and for any checks you consider necessary.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FANSLEADS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS. IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FANSLEADS IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless fansleads and its affiliates and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your content, your engagement with any user, or your violation of these Terms or any law.

Except where prohibited by law, you and fansleads agree that any dispute arising out of or relating to these Terms or the Services will be resolved through final and binding arbitration on an individual basis. You and fansleads waive any right to a jury trial and to participate in a class, collective, or representative action. If any portion of this section is found unenforceable, the remainder will remain in effect to the fullest extent permitted.

These Terms are governed by the laws of the jurisdiction in which fansleads is established, without regard to conflict-of-law principles. Subject to the arbitration section above, the courts located in that jurisdiction will have exclusive jurisdiction over any disputes not subject to arbitration.

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, the provisions that by their nature should survive will continue to apply, including disclaimers, limitations of liability, and indemnification.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

These Terms constitute the entire agreement between you and fansleads regarding the Services. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms? Reach out through our contact page.